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Answers to the most commonly asked questions.
There were 12 questions found in this category:
  1. questionError when launching SAM Client or SAM Admin: "C++ error" , "file not found" , or "application configuration is incorrect"
    This usually means that the Microsoft C++ runtime libraries did not get automatically installed. Download and install vcredist_x86.exe from the link above or from Microsoft's website.

  2. questionAudio is not working
    Audio is not available in SAM Core3 FREE. If you are using Core3 FREE for business evaluation, contact us to discuss evaluation of the Professional or Enterprise Version. Make sure that audio is enabled in the camera properties in SAM Admin. Verify with tech support that the camera you are us ...

  3. questionCamera Support
    Camera Support • Motion JPEG is the only currently supported format for camera to server communication. • Once the server receives high image quality M-JPEG from the camera it will be converted in real-time to the SAM format for bandwidth and storage savings. • MPEG-4 is not supported or recomme ...

  4. questionMy camera is not working with SAM Core3
    Check the Camera Support list in this knowledge base to make sure your camera is supported. Some specific models are not able to work with SAM Core3, email support@samipvideo.com for more details.IP Cameras must be configured to use M-JPEG in order to work with SAM Core3. If you have a camera th ...

  5. questionMy camera is recording a different resolution than I have specified
    Some cameras, such as Sony and IqInvision, must have the resolution specified in the camera's browser-based setup pages. Other cameras will automatically use the resolution specified in SAM Admin, such as Axis and Vivotek. If a camera sends a resolution higher than that specified in SAM Admin, S ...

  6. questionPTZ controls are not working in SAM Client
    PTZ Controls are not available in SAM Core3 FREE. If you are using Core3 FREE for business evaluation, contact us to discuss evaluation of the Professional or Enterprise Version. Make sure that PTZ is enabled in the camera properties in SAM Admin. Verify with tech support that the camera yo ...

  7. questionRecorded video files not found.
    SAM will record video files first to a temp folder (typically c:\program files\sam systems\server\temp), and then each hour the files are completed and moved to your archive location. Video will not show in the archive browser or on disk at the normal archive location until a few minutes afte ...

  8. questionSAM Client only shows black boxes for cameras
    This usually means that SAM Client is unable to decompress the video received from the server. Ensure that all required files have been installed from the requirements section on the SAM Client download page: http://www.samipvideo.com/support-downloads-samclient.php These files should automatica ...

  9. questionSAM Client will not log into a SAM Core3 server
    A common side effect is to only see the system's serial number, not it's name, when attempting to connect, and then the user name and password are always rejected. This sometimes occurs when 3rd party applications filter content sent through your PC's network. Try shutting down other network app ...

  10. questionSAM Core3 not licensed, or error that a "key was not found".
    SAM Core3 uses various methods to ensure that it is properly licensed. Moving the software to a different PC, reloading SAM software or the OS, or making hardware changes can sometimes interrupt the license. SAM Core3 Professional and Enterprise utilize a USB hardware key that must be plugged in ...

  11. questionSAM Quick Start Guide
    A guide for initially installing and setting up your SAM System. See the PDF attachment above for your copy of the quick start guide.

  12. questionSystem Requirements and Recommendations
    SAM Client - Requirements Operating System Windows 2000 or newer is required Windows XP or newer is recommended and may be needed for some features Windows Vista is supported, but instant replay and local recording are not availble if Windows MEdia 11 is installed Other platforms are suppor ...

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