SAM Systems, Inc. - World Leader in IP Video Delivery
Isn't it time you began monitoring intelligently?
Knowledgebase Home > SAM Coreł and SAM Admin > Troubleshooting Knowledgebase Home
Troubleshooting rss button
Troubleshooting SAM Coreł
There were 3 questions found in this category:
  1. questionMy camera is recording a different resolution than I have specified
    Some cameras, such as Sony and IqInvision, must have the resolution specified in the camera's browser-based setup pages. Other cameras will automatically use the resolution specified in SAM Admin, such as Axis and Vivotek. If a camera sends a resolution higher than that specified in SAM Admin, S ...

  2. questionRecorded video files not found.
    SAM will record video files first to a temp folder (typically c:\program files\sam systems\server\temp), and then each hour the files are completed and moved to your archive location. Video will not show in the archive browser or on disk at the normal archive location until a few minutes afte ...

  3. questionSAM Admin will not add users
    This is often caused because the password used does not meet the complexity or length requirements that are the default for Windows Domains. SAM Users are stored as Active Directory users with additional parameters to define SAM specific permissions. Try using a longer password with a combinatio ...

Search the Knowledgebase Browse by Category

[Advanced Search]